Frequently Asked Questions
Find quick answers to the most common questions about our products, shipping, and services.
What materials are used in your terrain pieces?
All of our terrain is made using high-quality PLA and resin, designed to withstand regular gaming use. Each piece is hand-checked to ensure top-notch quality.
Are the terrain sets pre-painted or unpainted?
All of our products come unpainted and ready for gamers who love to customize their own immersive world.
Do you ship internationally?
We ship to the US and Canada only at this time. We will be looking to add more markets as we grow.
How long does shipping take?
Orders typically ship within 3–5 business days. There may be delays based on demand and holiday seasons. Delivery times may vary based on your location.
Can I request custom terrain designs?
If you are looking for a custom item and own the IP please contact us. We do offer contract work through our our contract work with Godwulf Design.
What if my order arrives damaged?
If your order is damaged in transit, please reach out to us immediately with photos. We’ll make it right with a replacement or refund.
Do you offer bulk or tournament discounts?
Yes, we offer discounts for event organizers, stores, and bulk orders. Contact us for more details on special pricing.
How can I contact customer support?
You can reach us anytime through our Contact Us page or by email. We’re always happy to help with any questions or concerns.
